{"id":209,"date":"2026-10-21T11:44:18","date_gmt":"2026-10-21T04:44:18","guid":{"rendered":"https:\/\/delicia.biz.id\/index.php\/refund-policy\/"},"modified":"2026-10-21T11:54:58","modified_gmt":"2026-10-21T04:54:58","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/delicia.biz.id\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<main id='oxy-main'><section class=\"oxy-container-209-100 oxy-container dcn-legal\"><div class=\"oxy-container-209-101 oxy-container dcn-legal__inner\"><div class=\"oxy-container-209-102 oxy-container dcn-legal__head\"><h1 class=\"oxy-text-209-103 oxy-text dcn-legal__title\">\nRefund Policy\n<\/h1><p class=\"oxy-text-209-104 oxy-text dcn-legal__meta\">\nLast updated: 20 October 2026\n<\/p><\/div><div class=\"oxy-rich-text-209-105 oxy-rich-text dcn-legal__body\">\n<h2>The short version<\/h2>\r\n<p>You have <strong>14 days<\/strong> from the date of purchase to request a refund, for any reason. Email us, and we will process it. We would rather refund you than have you keep a product that does not work for you.<\/p>\r\n\r\n<h2>How to request a refund<\/h2>\r\n<p>Email <a href=\"mailto:support@decanime.com\">support@decanime.com<\/a> with:<\/p>\r\n<ul>\r\n<li>Your order number or the email address used at checkout<\/li>\r\n<li>A one-line reason (this helps us fix the product, and it is not used to refuse you)<\/li>\r\n<\/ul>\r\n<p>We reply within 2 business days. Approved refunds are returned to the original payment method. Your bank or payment provider typically takes 5&ndash;10 business days to show the credit.<\/p>\r\n\r\n<h2>What we do not refund<\/h2>\r\n<p>Two narrow cases, both aimed at abuse rather than at you:<\/p>\r\n<ul>\r\n<li><strong>Requests made after 14 days.<\/strong> If something broke later and you tell us, we will still help you fix it &mdash; but the refund window has closed.<\/li>\r\n<li><strong>Confirmed redistribution.<\/strong> If the source code has been published, resold, or shared publicly under your licence, the licence is already breached and the refund right is void.<\/li>\r\n<\/ul>\r\n\r\n<h2>Installation service<\/h2>\r\n<p>Separate installation or server-setup work is billed as a service. Once the installation is complete and handed over, that service fee is non-refundable, because the work has been performed. The software licence attached to it remains refundable under the terms above.<\/p>\r\n\r\n<h2>Chargebacks<\/h2>\r\n<p>If you believe you are entitled to a refund, please contact us first. A chargeback opened without contacting us costs us a dispute fee and delays your money by weeks. We resolve refund requests faster than any bank does.<\/p>\r\n\r\n<h2>Defective or misdescribed product<\/h2>\r\n<p>If the software does not do what this site says it does, that is our fault, not yours. Tell us and we will either fix it or refund you in full &mdash; your choice &mdash; regardless of the 14-day window, provided the claim is about a documented feature rather than an expectation the site never stated.<\/p>\r\n\r\n<h2>Before you buy<\/h2>\r\n<p>Please read the requirements section of our FAQ. DecaNime needs a VPS with Node.js, a MariaDB or MySQL database, and the ability to run a Node process. It is not a plugin you upload to shared hosting. If you are unsure whether your server qualifies, email us <em>before<\/em> purchasing and we will tell you honestly.<\/p>\r\n\r\n<h2>Contact<\/h2>\r\n<p><a href=\"mailto:support@decanime.com\">support@decanime.com<\/a><\/p>\n<\/div><\/div><\/section><\/main>","protected":false},"excerpt":{"rendered":"<p>Refund Policy Last updated: 20 October 2026 The short version You have 14 days from the date of purchase to request a refund, for any reason. Email us, and we will process it. We would rather refund you than have you keep a product that does not work for you. How to request a refund [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oxygen_hide_in_design_set":false,"_oxygen_tags":"","footnotes":""},"class_list":["post-209","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/delicia.biz.id\/index.php\/wp-json\/wp\/v2\/pages\/209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/delicia.biz.id\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/delicia.biz.id\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/delicia.biz.id\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/delicia.biz.id\/index.php\/wp-json\/wp\/v2\/comments?post=209"}],"version-history":[{"count":4,"href":"https:\/\/delicia.biz.id\/index.php\/wp-json\/wp\/v2\/pages\/209\/revisions"}],"predecessor-version":[{"id":226,"href":"https:\/\/delicia.biz.id\/index.php\/wp-json\/wp\/v2\/pages\/209\/revisions\/226"}],"wp:attachment":[{"href":"https:\/\/delicia.biz.id\/index.php\/wp-json\/wp\/v2\/media?parent=209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}