Refund Policy
The short version
You have 14 days from the date of purchase to request a refund, for any reason. Email us, and we will process it. We would rather refund you than have you keep a product that does not work for you.
How to request a refund
Email [email protected] with:
- Your order number or the email address used at checkout
- A one-line reason (this helps us fix the product, and it is not used to refuse you)
We reply within 2 business days. Approved refunds are returned to the original payment method. Your bank or payment provider typically takes 5–10 business days to show the credit.
What we do not refund
Two narrow cases, both aimed at abuse rather than at you:
- Requests made after 14 days. If something broke later and you tell us, we will still help you fix it — but the refund window has closed.
- Confirmed redistribution. If the source code has been published, resold, or shared publicly under your licence, the licence is already breached and the refund right is void.
Installation service
Separate installation or server-setup work is billed as a service. Once the installation is complete and handed over, that service fee is non-refundable, because the work has been performed. The software licence attached to it remains refundable under the terms above.
Chargebacks
If you believe you are entitled to a refund, please contact us first. A chargeback opened without contacting us costs us a dispute fee and delays your money by weeks. We resolve refund requests faster than any bank does.
Defective or misdescribed product
If the software does not do what this site says it does, that is our fault, not yours. Tell us and we will either fix it or refund you in full — your choice — regardless of the 14-day window, provided the claim is about a documented feature rather than an expectation the site never stated.
Before you buy
Please read the requirements section of our FAQ. DecaNime needs a VPS with Node.js, a MariaDB or MySQL database, and the ability to run a Node process. It is not a plugin you upload to shared hosting. If you are unsure whether your server qualifies, email us before purchasing and we will tell you honestly.